Refund policy

JY JEWELRY WHOLESALE – RETURN & REFUND POLICY

All returns must be requested within 7 calendar days of receipt of the merchandise. All return requests are subject to review and approval by JY Jewelry Wholesale management.

Merchandise must be returned in its original condition, unworn, unused, unaltered, and with all original packaging and tags. Items showing signs of wear, alteration, damage, or missing components may not be accepted.

Defective or Incorrect Items
Claims involving defective merchandise or items received incorrectly must be reported within 20 calendar days of receipt. Please provide the order number, a description of the issue, and clear photographs when applicable.

Non-Returnable Items
Custom-made, personalized, engraved, altered, special-order, or final-sale merchandise is not eligible for return unless the item was received defective or incorrect.

Return Authorization
Do not return merchandise without prior authorization. Unauthorized returns may be refused. To request a return, contact returns@jyjewelrywholesale.com with your order number and reason for the request.

Refunds
Approved refunds will be processed after the returned merchandise has been received and inspected. Original shipping charges and return shipping costs are non-refundable unless the return is due to an error by JY Jewelry Wholesale or an approved defective item.

JY Jewelry Wholesale reserves the right to deny a return or refund that does not meet the requirements of this policy.